Sanctuary Bathrooms Reviews & Testimonials

We always want our customers to have a fantastic and positive experience with Sanctuary Bathrooms. That is why we also want to be open, transparent and honest with our customers. This page, therefore, provides an updating page of all our reviews left by customers in the past that you can read, look through and note from Trustpilot.

We’re extremely proud of the reviews we’ve received from customers, the fact that so many recommend us, rate us as excellent and give us five stars and our high rating of 4.6/5. We believe this demonstrates as to why you should shop with us and also what you can expect.

Patricia Lee, 1 day ago
i really appreciated the ease of of ordering and delivery…
i really appreciated the ease of ordering and the speedy response which allowed me to complete my shower upgrade on time, well done team.
Ben Crawshaw, 2 days ago
Travelled from York to pick up my…
Travelled from York to pick up my bathroom fittings on a Saturday afternoon. Having not read the collection information properly I was informed that collections finished at 1 o'clock. The friendly sta...
Lisa, 3 days ago
Highly Recommended
Great range of products - one of the only supplies who stocked a bath the size I needed. Quality of the products I purchased were very good. Customer service, communication and delivery were excellen...
YTT, 3 days ago
Quick delivery
Very quick delivery with care. The delivery team was great. Could choose the date suitable for me. The price was cheaper than other suppliers.
Philip, 3 days ago
Great range and prices and went above…
Great range and prices and went above and beyond on delivery.
J Pick, 4 days ago
Quality product at a good price
Quality product at a good price. Couple of hiccups with customer service but overall a good experience.
Susan Griffiths, 4 days ago
As described
Just the right colour to go with the rest of my bathroom fittings.
Kathryn P, 4 days ago
Great product, great service!
Visited the showroom and James couldn’t have been more helpful. The bath I was interested wasn’t on display, but he took me around to the warehouse and got one picked and opened so that I could s...
Robert, 5 days ago
Good price on Crosswater Kitchen Tap…
Good price on Crosswater Kitchen Tap and fast delivery.
ANDREW POWELL, 1 week ago
The product is good quality & price
The product is good quality & price. They delivered the wrong size - but a genuine error & they corrected upon advice
Mark Barrell, 1 week ago
Great service and product
Great service and product
Diane D, 2 weeks ago
They were able to give me a full return…
They were able to give me a full return with free shipping when the descriptions did not match the actual product.

Leaving a Positive Review

If you have a positive experience, we would love it if you went to our Trustpilot or Google page and left a review, or recommend us on Facebook, to share with other customers. It’s also great to be able to pass on excellent feedback to our staff members for doing a fab job, and for going above and beyond for customers.

We’d hope you wouldn’t but if you do…

We appreciate that from time to time, things may not always go to plan for whatever reason. That is why, if you have an issue, we would love the opportunity to rectify it, speak to you personally to explain any issues, both within and outside of our control, and work with you to find a solution that would make your experience better and to a positive conclusion. We can also support you on your behalf to try and find resolutions with the manufacturers and brands we work with if there is a specific product issue after purchasing/delivery.

Alternatively, if you would like to provide general feedback on any aspect of your experience with us from our products, website, or service, then we would be delighted to hear from you. Ultimately, we want to do everything we can to improve the experience of buying from us better for both yourself, and other customers.

Responding to you

We will always take time to read every review, email and piece of feedback we get and respond personally on the platform or via other methods if there’s a chance we can thank you or help in any way. Please be assured that all comments do not go unnoticed.

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