Delivery & Shipping
Check Delivery to Your Postcode
Enter your postcode and choose an item size to see the services available to you and what they cost, including any surcharge for your area. We always confirm the exact price at checkout before you pay.
Choose Your Delivery Option
Below are the delivery options and timeframes available, from standard delivery to next working day delivery. If you want to collect your item(s) directly from us, we also offer Click & Collect, Monday to Saturday, from our Leeds showroom and warehouse. Select the option you are interested in below to learn more about each delivery option.
Fastest
Next Working Day
From £16.90
Arrives:
Next working day when you order before 1pm, Monday to Friday. Friday orders arrive on Monday (excluding bank holidays).
Best for:
Small items you need as soon as possible.
More details
What it costs:
£16.90 for small items, £39.95 for medium items, and £49.90 for large items. Next-day delivery is never free, including orders over £500.
Who delivers:
We dispatch and deliver your item via our own van or trusted couriers, who will communicate the timeframe before or on the day of delivery.
When it arrives:
The next working day, provided you order before 1pm, Monday to Friday. Orders placed on a Friday arrive on Monday.
What happens on the day:
We’ll deliver as close to the front door as possible. For large items, this will always be kerbside, and we advise at least two able-bodied people to accept the delivery and carry the goods inside.
Please Note:
Next working day delivery is not available for out-of-stock items, including special-order products, or for the Scottish Highlands and Islands, the Channel Islands, and the Isle of Man.
Most Popular
Standard Delivery
From £6.95 and free on orders over £500
Arrives:
3 to 7 working days.
Best for:
Those in no rush but still wanting quick delivery at our standard costs.
More details
What it costs:
Standard Delivery is split into Zones for Scotland/non-mainland regions
Zone 1 - Dundee, Aberdeen, southern Perthshire, lower East parts of Invernessshire
- Small Delivery: £13.90
- Medium/Large Delivery: £79.95
Zone 2 - Inverness, Northern Perthshire, mainland Northern Scotland and Western
- Small Delivery: £13.90
- Medium/Large Delivery: £99.95
Zone 3 - Inner Hebrides, Scottish Isles (Small and large items), Isle of Wight
- Small Delivery: £21.95
- Medium/Large Delivery: £159.95
For deliveries to Isle of Man, Outer Hebrides, Shetland Isles, and Channel Islands, please contact our team for delivery timescales and accurate pricing.
Who delivers:
We dispatch and deliver your item via our own van or trusted couriers, who will communicate the timeframe before or on the day of delivery.
When it arrives:
3 to 7 working days for in-stock items. Special order items may take longer; please check the lead time shown on the product page. Our team will aim to notify you should your item be delayed or if the item status has changed to special order.
What happens on the day:
We’ll deliver as close to the front door as possible. For large items, this will always be kerbside, and we advise at least two able-bodied people to accept the delivery and carry the goods inside.
Most Flexible
Nominated Day
Regional pricing applies
Arrives:
Your chosen date, from 5 working days after ordering.
Best for:
For those booking around a fitter, or who want to order in advance for a later date.
More details
What it costs:
Selected areas only as done in our own van.
- Selected areas of England (North West, North East, Yorkshire, Midlands, London and surrounding areas) £25.94 (small), £38.94 (medium), £48.94 (large)
- Scottish border areas (Edinburgh, Glasgow, Falkirk) only: £25.94 (Small), £80.00 (medium), £100.00 (large)
- Not currently available for Southern coast, South West, Wales, East Anglia, Highlands, & Scottish Isles, Channel Islands.
Who delivers:
We dispatch and deliver your item via our own van, as such, we will communicate the timeframe before or on the day of delivery.
When it arrives:
From 5 working days after purchase, depending on the date selected by yourself. Special order items or longer timescale items will be notified after purchase.
What happens on the day:
We’ll deliver as close to the front door as possible. For large items, this will always be kerbside, and we advise at least two able-bodied people to accept the delivery and carry the goods inside.
Free
Click & Collect
Free
Collect:
Monday to Friday 9am to 4:30pm, Saturday 9am to 12:30pm, from our Leeds showroom, LS12 2EP.
Best for:
Collecting at a time that suits you, and if you live in the area.
More details
What it costs:
Nothing, on any order value, for any postcode.
Where and when:
Our Leeds showroom, Unit 5-7, Evans Business Centre, Albion Park, Albion Way, Leeds LS12 2EP, Monday to Friday 9am to 4:30pm and Saturday 9am to 12:30pm.
Before you set off:
Wait for us to contact you to say the order is picked and ready.
What happens on the day:
When you arrive at the showroom, we’ll give you your order information to take through to the warehouse on the same site. Our warehouse team will then bring your items out and help load them into your vehicle.
How long we'll hold it:
We don't have a fixed deadline for how long we’ll hold your order, but please collect it as soon as you can.
Sizes Explained
Please note that the sizes below are demonstrated for individual items. Orders with multiple items will either be charged at the delivery charge of the item with the largest delivery cost, or could be pushed into a higher delivery charge for large volume orders.
Small & Medium Items Delivery
Small & Medium items are delivered to your door by a 9am to 5pm courier service.
Small Items
Small items covers everything that can be posted, dispatched by courier, or is at lower risk of damage such as:
- Taps, Wastes, Bath Valves
- Shower Systems, Kits, Valves, Heads, Arms
- Douche Kits
- Bathroom Accessories (excluding mirrors)
- Radiator Valves
Medium Items
Medium items include the following:
- Towel Rails and Radiators
- Underfloor Heating
Large Items Delivery
Large items includes all the products that are large in size, or that are at high risk of damage such as sanitaryware, ceramics and glass. These are delivered via pallet or via a one man team. You will receive a telephone call to arrange a suitable delivery date. These include:
- Toilets
- Basins
- Shower Enclosures, Screens, Doors and Trays
- Bathtubs
- Bathroom Mirrors (*except for certain brands)
- Bathroom Tiles
- Bathroom Furniture
Need More Help? Call 0113 244 4400
Please don’t hesitate to contact us with any further questions you might have regarding our delivery service.
What Happens After Ordering?
Order Confirmed
You receive an email confirmation straight away, with everything you've ordered and the lead time for each item.
Order Processing
Your order is processed by our team and any items not in our warehouse are ordered into us or organised to be sent direct to you from the supplier.
Order Picking
Items arriving into us are picked by our warehouse team.
Your Delivery is Arranged
For smaller items, your order will be dispatched once finalised. For larger deliveries, our team will contact you to arrange delivery based on availability and when we are next in your area.
We don't currently offer online tracking, but our team arranges every large-item delivery with you personally. Any questions, call 0113 244 4400 or use live chat.
What to Expect on Delivery Day
Four things worth knowing before your order arrives.
Kerbside Delivery
We bring your order as close to your front door as we safely can. Drivers can't carry items inside, upstairs or into a building site.
Have Two People Ready
Baths, furniture and trays are heavy and awkward. You will need 2 or more people to assist in accepting the delivery, checking the items & carrying the items to where they are needed.
Check Before Signing
Open and inspect everything while the driver is there, and note any damage on the paperwork. Tell us within 48 hours so we can replace it quickly.
Keep The Packaging
Hold on to it until your bathroom is installed and tested. If anything needs to go back, it has to travel in its original packaging.
Where We Deliver
Our own vans deliver across the M62 corridor and the North: Yorkshire, Lancashire, Merseyside and the North East. Trusted courier partners cover the rest of the UK, including southern England, Wales, Scotland and East Anglia.
Remote areas, including the Scottish Highlands and Islands, Channel Islands, and the Isle of Man, carry a surcharge and longer lead times, shown in the checker above. However, we do ask that customers contact us to discuss delivery costs and timeframes to these areas.
Where We Don't Deliver
We don't deliver to Northern Ireland, the Republic of Ireland, or internationally.
How often we deliver
North of England
Most days
South of England
2 to 3 times a week
Scotland and Wales
Once or twice a week
Scottish Highlands & Islands, Channel Islands and Isle of Man
Surcharge, longer lead time
Frequencies shown above are indicative and may vary by area and availability.
Delivery Questions, Answered
BEFORE YOU ORDER
How much does delivery cost?
How long will my order take?
Can I get next-day delivery?
Can I request a specific delivery date?
AFTER YOU ORDER
Can I change my delivery address?
Can I cancel or reschedule a delivery?
How will I know when my order is coming?
Will everything arrive together?
ON THE DAY & AFTERWARDS
Will the driver bring items inside?
My order has not arrived on the agreed day – what should I do?
What if an item arrives damaged?
- Do not dispose of the original packaging.
- Do not attempt to install the item. Any installation will be deemed as acceptance, while an attempt to install could affect any claim.
We will investigate the damage / issue and see if it is fixable or the available options from suppliers. While we do appreciate the urgency and inconvenience of such a situation, please do appreciate it may take several days for suppliers to respond to us. We can assure you our team will follow up and try to resolve the matter as soon as possible.
How do returns work?
- Within 30 days: full refund, no restocking fee.
- After 60 days: we can't accept a return unless the item is faulty and there's evidence from the time it was delivered.
- Collection costs: £15 for small non-fragile items, £80 for medium, large or any fragile item, payable before collection and higher in surcharge postcodes. You can return your items at your own expense and risk, however, the responsibility for the return condition of the items will be your own. Any damages or returns not packaged appropriately or damaged may see any refund declined.
- Can't be returned: bespoke and special-order items, painted baths, personalised products or special finishes, and anything sold as ex-display, clearance or discontinued.
- Refunds go back to the original payment method only. Please allow time for the goods to be inspected by our warehouse team after arrival. This may take a few days. Refunds will then be processed by our office team once they are notified that the item has been returned in a good condition.
See our returns and refunds policy for the full terms and conditions.
