"I have just taken delivery of a new Mayfair 1670 bath January 2013. It is beautiful very modern and elegant. I feel I must write about this company so that anyone worried (like I was) about ordering an expensive item from an internet company will have their fears put at bay. I will say from the moment I made my first enquiry, through to ordering and then having an issue which was immediately rectified and sorted without any problems or questions at all to re-delivery of my item, the customer service from the company was excellent. Delivery was great as you get a text giving you a 3 hour slot and you can pick most days for delivery to your area. The whole process was pain free and I felt at all times that I was dealing with a reputable company and being looked after. I would definitely recommend you have no worries ordering from this family owned company go ahead with peace of mind. "
– Ann Isaac
"Often when people deal with a company they are very quick to complain but not so quick to let you know when they have experienced excellent service.
Recently I bought my bathroom suite from yourselves and throughout the process I have dealt with Richard. I have to say he has been perhaps the most helpful and accommodating person I have dealt with in a long time and I thought I should let you know!
Not only would I use your company again and recommend you, but I run a training company and we run many customer service courses and I have already used this excellent service as an example in the classroom and no doubt will do so many times more.
– Mrs Bedwell - Kent
"Just a note to say 'Thank You'. The bathroom suite looks great. Your suggestions were a great help. The Grohe 1000 bar shower valve - we Love!! You are welcome to take a look! "
– Mr & Mrs Winterbottom - Leeds
"I would like to recommend Sanctuary Bathrooms for both its products and the service it provides. We purchased a large amount of sanitary ware, shower items and taps last year as we were refurbishing our entire house. The range of items on offer was excellent and all at a very competitive price. Visitors to our house have commented on how modern our bathrooms all look (we used the Rak Ceramics range). The price we paid for everything really was excellent and incredibly good value. However, it was the service we received which really has been second to none. From the first contact I had with the company I have been impressed with the service they provide. Their pre-sales care was fantastic and they went to great efforts to assist me with the purchasing process. I was in need of an unusually sized bath and they were able to source various options for me and were only too happy to help. On the rare occasion there was any error it was rectified immediately and without any quibbling. Items were sent when promised, phone calls returned when I was told they would be and the staff always polite, friendly and happy to help. The after-sales care has been fantastic even a year after placing the order. When one of our taps broke after just under a year from purchase, Sanctuary Bathrooms helped immediately to get a new one from the manufacturers free of charge and even arranged for the old one to be collected at no charge to myself. I had not heard of Sanctuary Bathrooms before I started to look for bathroom items but I wish I had not wasted time looking at other retailers before placing my order with Sanctuary. I have recommended them to everyone I know and will continue to do so. Thanks once again for your great service!"