Sanctuary Bathrooms Reviews & Testimonials

We always want our customers to have a fantastic and positive experience with Sanctuary Bathrooms. That is why we also want to be open, transparent and honest with our customers. This page, therefore, provides an updating page of all our reviews left by customers in the past that you can read, look through and note from Trustpilot.

We’re extremely proud of the reviews we’ve received from customers, the fact that so many recommend us, rate us as excellent and give us five stars and our high rating of 4.6/5. We believe this demonstrates as to why you should shop with us and also what you can expect.

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customer paul h, 6 months ago

Top marks all round

Phoned re product details and received excellent information. Brilliant updates re order & delivery. Great delivery service. Top marks all round not forgetting item cheaper than the number 1 advertise...

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Maureen Marshall, 6 months ago

Delivery as planned

Delivery as planned. Well boxed. Very pleased with the purchase.

Carrie Foreman, 6 months ago

Quick, polite problem solving

Our shower arrived missing a small part (no fault of Sanctuary as was a closed box by the supplier). I contacted Sanctuary who sorted the problem straight away and the part was with me within a couple...

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customer, 6 months ago

Good customer service.

Good customer service. Order arrived promptly.

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Heather, 6 months ago

Great service

Great service, prices, actually able to talk to someone on the phone who is extremely helpful, probably one of the best companies we dealt with doing 7 bathrooms up on this project.

BiddyBomBom, 6 months ago

Fantastic After-sales Service

Our Roper Rhodes toilet seat, purchased from Sanctuary as part of a complete bathroom refurbishment, developed a fault with the hinges almost 5½ years after installation. After exchanging of a coupl...

Vicky, 6 months ago

Amazing customer service & products

Sanctuary have been great and definitely the best supplier we’ve dealt with during our refurbishment. They were quick to respond to multiple online queries; picked up a mistake I’d made on my orde...

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Christopher Waites, 6 months ago

Excellent Customer Service

Second set of taps bought from Sanctuary recently. They have a good range of taps and offered the option to select a quarter turn valve. Once items were ordered Sanctuary provided regular updates on t...

Adrian, 6 months ago

Great customer experience

Great customer experience from the initial visit to the showroom, placing the order and timely resolution of an issue with a damaged shower tray. We bought as many of the products we could from Sanctu...

A Bird, 6 months ago

Great company phoned to check item in…

Great company phoned to check item in stock before ordering taps. Excellent quality, arrived quickly, kept updated by Sanctuary and DPD. Would definitely use again and happy to recommend. Top class!

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Joe Barnett, 6 months ago

Awesome so helpful in a time of need

Awesome so helpful in a time of need. Bath delivered next day in order to keep project on track

Tom Bromley, 6 months ago

Recommended.

Recommended. Excellent communication throughout, resolved small issue quickly and satisfactorily

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Leaving a Positive Review

If you have a positive experience, we would love it if you went to our Trustpilot or Google page and left a review, or recommend us on Facebook, to share with other customers. It’s also great to be able to pass on excellent feedback to our staff members for doing a fab job, and for going above and beyond for customers.

We’d hope you wouldn’t but if you do…

We appreciate that from time to time, things may not always go to plan for whatever reason. That is why, if you have an issue, we would love the opportunity to rectify it, speak to you personally to explain any issues, both within and outside of our control, and work with you to find a solution that would make your experience better and to a positive conclusion. We can also support you on your behalf to try and find resolutions with the manufacturers and brands we work with if there is a specific product issue after purchasing/delivery.

Alternatively, if you would like to provide general feedback on any aspect of your experience with us from our products, website, or service, then we would be delighted to hear from you. Ultimately, we want to do everything we can to improve the experience of buying from us better for both yourself, and other customers.

Responding to you

We will always take time to read every review, email and piece of feedback we get and respond personally on the platform or via other methods if there’s a chance we can thank you or help in any way. Please be assured that all comments do not go unnoticed.

Contact us

Our Contact Us page
Call us on 01132 44 44 00
E-mail us at info@sanctuary-bathrooms.co.uk,
Live Chat service (click the green speech bubble in the bottom right-hand corner)
Social Media channels