Sanctuary Bathrooms
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Sanctuary Bathrooms

Returns Policy

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the day after the date of delivery, and we ask that all goods are returned safely and in their original packaging.

To exercise your right of cancellation you must give notice online, via live help or Email, giving details of goods which are to be returned and the delivery details. For full details of how to return goods please contact our customer care team on 0113 244 4400.

Please click link for Arrange a Return which must be sent back with all returns.

We will only accept a returned non-faulty item(s) if We deem it to be in good condition and it is returned in its original packaging within 30 days of the date of delivery.

Please note that a collection charge will be implemented for all non-faulty returns, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed in collection costs.

Collection Costs

We won't charge you a restocking fee for returning your products within 14 days, but you will be required to pay the transportation costs associated with the return. This will depend on the size and type of item(s) being returned.

Small Items (non-fragile) - £ 15.00*
Medium / Large Items - £ 80.00*

* If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. This will be charged at the applicable rate at the time of collection.

Any returns notified after 14 days shall be subject to an additional 25% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods.

Where the goods are being returned because they are faulty, incorrect or damaged then we will arrange the return via our own delivery services.

Should you decide to return goods yourself via a courier service of your own choice then please note you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return.

Please note the above information does not apply to bespoke items i.e painted baths.

If you have any questions regarding cancellations, or returns then please call our customer care team on 0113 244 4400.

Call Us Today 0113 244 4400

Monday - Friday: 9am - 5pm, Saturday: 9am - 4:30pm, Sunday: Closed

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