We understand that customers may want to check out what protection they have covered when purchasing products from brands, and also any conditions relating to the maintenance, installation, cleaning, and also general fitting of products purchased. If you encounter a fault, you may also want to view the below information to understand what is covered, what is excluded and may terms and conditions apply to your products/brand ahead of contacting us or making a claim under your warranty period.
Please note, we would always ask that you comply with any terms and conditions ahead of contacting us regarding any product issues or warranties, including providing any evidence required or dictated by the brand as part of any warranty claim to be considered.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Category/Type |
Guarantee Period |
Terms & Conditions |
Guarantee Exclusions |
Guarantee Exclusion Period |
Ceramic Sanitaryware
|
15 Years*
|
*2 Years with 15 years if registered
|
Cistern Fittings
Toilet Seats
|
2 Years
2 Years
|
Acrylic and Resin Shower Trays
|
15 Years*
|
*2 Years with 15 years if registered
|
Wastes
|
2 Years
|
Glass - Shower Enclosures, Bath Screens & Wetroom Glass
|
15 Years*
|
*2 Years with 15 years if registered
|
Seal, Hinges and Rollers
|
2 Years
|
Acrylic Baths
|
15 Years*
|
*2 Years with 15 years if registered
|
Wastes
|
2 Years
|
Furniture
|
15 Years*
|
*2 Years with 15 years if registered
|
Moisture Ingress Excluded
|
|
Brassware and Showering
|
15 Years*
|
*2 Years with 15 years if registered
|
Hoses and Hose Brackets O Rings
Diverter Wastes Cartridges (limescale damage excluded) |
2 Years
2 Years
2 Years 2 Years 2 Years |
Accessories
|
15 Years*
|
*2 Years with 15 years if registered
|
|
|
Mirrors and Cabinets
|
5 Years*
|
*2 Years with 5 years if registered
|
LED and electrical components
|
1 Year
|
Heating
|
10 Years*
|
*2 Years with 10 years if registered
|
Electric elements & valves
|
1 Year
|
WC Frames and Concealed Cisterns
|
10 Years*
|
*2 Years with 10 years if registered
|
Electrical flush plates & valves
|
2 Years
|
PVC Panels
|
1 Year
|
|
|
|
Lustrolite
|
10 Years*
|
*2 Years with 10 years if registered
|
|
|
Elements Boards and Wetroom Trays
|
15 Years*
|
*2 Years with 15 years if registered
|
Wastes/Traps and O-Rings
|
2 Years
|
For effective maintenance, upkeep and to assist in ensuring your products provide effective use, Abacus provide the following cleaning and care information:
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Category/Type |
Guarantee Period |
Terms & Conditions |
Exclusions from Guarantee |
Exclusion Guarantee Years |
Ceramic Sanitaryware (including ceramic WCs and ceramic basins)
|
Lifetime*
|
*2 Years with 25 Years if registered
|
Cistern Fittings
Toilet Seats |
2 Years
2 Years |
Acrylic Shower Trays
|
Lifetime*
|
*2 Years with 25 Years if registered
|
Shower Wastes
|
2 Years
|
Stone Resin Shower Trays
|
Lifetime*
|
*2 Years with 25 Years if registered
|
Shower Wastes
|
2 Years
|
Shower Enclosures
|
Lifetime*
|
*2 Years with 25 Years if registered
|
Seals, Hinges and Rollers
|
2 Years
|
Bath Screens
|
Lifetime*
|
*2 Years with 25 Years if registered
|
Seals, Hinges and Rollers
|
2 Years
|
Cast Marble Baths
|
10 Years*
|
*2 Years with 10 Years if registered
|
Bath Wastes
|
2 Years
|
Cast Marble Basins
|
10 Years*
|
*2 Years with 10 Years if registered
|
Bath Wastes
|
2 Years
|
Glass Basins
|
10 Years*
|
*2 Years with 10 Years if registered
|
Bath Wastes
|
2 Years
|
Furniture
|
10 Years*
|
*2 Years with 10 Years if registered
|
Water ingress expressly excluded
|
|
Shower Systems and Kits
|
15 Years*
|
*2 Years standard, register to receive 15 years on parts
|
Hoses and hose brackets
O rings Diverter Cartridges |
2 Years
5 Years 5 Years 5 Years |
Brassware (excluding Sensor)
|
15 Years*
|
*2 Years standard, register to receive 15 years on parts
|
Hoses and hose brackets
O rings Diverter Cartridges |
2 Years
5 Years 5 Years 5 Years |
Sensor Brassware
|
5 Years*
|
|
Electronics
|
2 Years
|
Accessories
|
15 Years*
|
*2 Years with 15 Years if registered
|
-
|
-
|
Mirrors (excluding LED Mirrors)
|
5 Years*
|
*2 Years with 5 Years if registered
|
-
|
-
|
LED Mirrors
|
5 Years*
|
*3 Years with 5 Years if registered
|
-
|
-
|
LED Cabinets
|
5 Years*
|
*3 Years with 5 Years if registered
|
-
|
-
|
Heating (non-chrome)
|
15 Years*
|
*2 Years with 15 Years if registered
|
Summer Heating Kits
|
2 Years
|
Heating (Chrome, Nickel, Gold)
|
5 Years*
|
*2 Years with 5 Years if registered
|
Radiator Valves
|
2 Years
|
WC Frames & Concealed Cisterns
|
5 Years*
|
*2 Years with 5 Years if registered
|
-
|
-
|
All Wastes
|
2 Years only
|
-
|
-
|
-
|
Any questions or additional help can be provided by Bathroom Brands by contacting them on the following information:
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type |
Guarantee Length |
Brassware
|
20 Years
|
Ceramics
|
10 Years
|
Furniture
|
10 Years
|
Baths and Panels
|
10 Years
|
Wastes, Concealed Cisterns & Accessories
|
5 Years
|
Seats and Mirrors
|
12 Months
|
Heating
|
5 Years
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type |
Guarantee Length |
Brassware (including wastes) |
1 Year
|
Copper & Brass Baths |
10 Year Guarantee on Structural Defects, 1 Year otherwise
|
Solid Surface Cian Cast Baths |
10 Year Guarantee
|
Solid Surface Acrymite Baths |
10 Year Guarantee
|
Furniture
|
10 Year Guarantee
|
Ceramics |
10 Year Guarantee
|
Accessories |
1 Year Guarantee
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Ca' Pietra have advised that there are no general warranties and that each product and order is reviewed on a case-by-case basis. You should make yourself aware of Ca' Pietra's general Terms and Conditions https://capietra.com/terms-conditions/, which details their responsibility in respect of loss or damage and also any issues in regard to products. You should also view their Returns information provided here https://capietra.com/deliveries-and-return/.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Eastbrook guarantees vary from product to product, and as such, there are no blanket guarantee periods based on products. We would always advise consulting the product pages on our website for accurate information regarding the warranty period, or by accessing the Eastbrook brochure or website in this instance and for clarification on the guarantee period provided with a product.
Some ranges, such as Beaufort Baths, do come with a general guarantee period across the range. For standard-finished Beaufort baths, the warranty period is 25 Years. Upgraded Beauforte baths benefit from a longer 30 year warranty period against manufacturing faults and defects only.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Name/Type |
Guarantee Period |
HDPE Pipes and Fitting
|
10 Years
|
Pluvia
|
10 Years
|
Mepla Pipes and Fitting
|
10 Years
|
Mapress
|
10 Years
|
Tools
|
2 Years
|
Product Name/Type |
Guarantee Period |
Duofix
|
10 Years
|
Concealed Cisterns
|
10 Years
|
Traps
|
10 Years
|
Monolith
|
10 Years
|
Flush plates excl. electrical
|
5 Years
|
Pneumatic Controls
|
5 Years
|
360/380/290 valves
|
5 Years
|
Monolith+
|
2 Years
|
Electronic flushing controls
|
2 Years
|
333/340/240 valves
|
2 Years
|
Product Type/Name |
Guarantee Period |
Ceramics
|
10 Years
|
Shower Enclosures
|
10 Years* (*2 years only on glass coating)
|
Acrylic Bathtubs
|
10 Years
|
Shower Trays
|
10 Years
|
Brassware
|
5 Years
|
Furniture
|
2 Years
|
Seats and Covers
|
2 Years
|
Fittings
|
2 Years
|
Stainless Steel
|
2 Years
|
Varicor
|
2 Years
|
Electrical Components
|
2 Years
|
Accessories
|
2 Years
|
Aquaclean
|
2 Years (3 Years with registration)
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
GROHE offer two type of guarantees in relation to their products
GROHE grants guarantee services to the end consumer in accordance with terms and conditions detailed below for all products supplied to the end customer under the GROHE brand, which are marked as products with the "GROHE 2+1 Year Manufacturer's Guarantee. The end customer shall be every consumer purchasing the product. GROHE state that the contractual and/or statutory rights of the end customer as against the respective seller, and statutory rights of the end customer as against the product's manufacturer, shall not be affected by this guarantee.
GROHE shall grant guarantee services to the end consumer in accordance with the terms and conditions set forth below for all products supplied to the end customer under the GROHE brand, which are tagged as products to which the "GROHE 5 Year Manufacturer's Guarantee" is applicable.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Ceramic products are designed and made in Italy and come with a 10 Years warranty. GSI Furniture is manufactured in the UK following strict manufacturing standards and using high quality materials. Dedicated designs for each of the GSI Ceramics ranges provide a comprehensive furniture offering, all in a range of on-trend finishes in wood grain and gloss. GSI furniture comes with a 5 year warranty. Our 18mm high specification cabinets are assembled using traditional glue and dowel construction, with no visible metal cam fixings. They all feature strong drawers with soft-close function and where indicated, door units offer the option of left or right hand opening.
All products must be properly checked prior to installation. GSI will not accept any claim for installation if a defective product is installed. We advise you not confirm your installation date until full receipt of your order.
All goods must be examined before signing delivery notes. The contents of any package must be examined and checked on receipt. No claims can be entertained for shortages or damages after delivery.
GSI Ceramica reserve the right to change details, prices or specifications without prior notice. Every effort has been made to ensure accuracy of information in their brochure, but all dimensions are given for your convenience and should only be used as a guide. Colour reproduction is as accurate as current printing methods allow. Please refer to colour samples available in showrooms before ordering.
Full terms and conditions are available upon request.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
The confidence Heritage has in the quality of their products and services enables them to offer a free peace-of-mind guarantee from 2 Years up to 25 Years guarantee against any manufacturing faults, with proof of purchase. In addition, their customer service team are also available to assist and solve any problems which may arise, quickly and effectively, so you can enjoy your bathroom.
All products must be registered after purchase, which will allow for easier identification of your product and enable Heritage to provide quick advice, should you have any queries after installation. Register A Product
Product Type |
Guarantee Period |
Notes/Exclusions |
Acrylic Baths
|
25 Years
|
|
Cast Iron Baths
|
25 Years
|
|
Sanitaryware (Basins, Toilets)
|
25 Years
|
Cistern Levers and Fittings (5 Years only)
|
Taps
|
10 Years*
|
*Special finishes may be subject to different guarantee periods / Standpipes & Shrouds (5 Years only)
|
Bath Screens & Panels
|
5 Years
|
|
Furniture
|
5 Years
|
|
Washstands
|
5 Years
|
|
Heated Towel Rails
|
5 Years
|
|
Shower Valves
|
5 Years
|
|
Wastes
|
5 Years*
|
*Special finishes may be subject to different guarantee periods
|
Accessories*
|
5 Years*
|
*Special finishes may be subject to different guarantee periods - Stainless Steel Accessories (2 Years only), Brass Accessories (5 Years only)
|
Mirrors
|
2 Years*
|
*Special finishes may be subject to different guarantee periods
|
Toilet Seats
|
2 Years*
|
*Special finishes may be subject to different guarantee periods
|
Any Plated finish
|
3 Years
|
Any special finish - Includes gold and painted finishes
|
Full Terms and Conditions can be viewed on the Heritage website here: https://www.heritagebathrooms.com/terms-conditions
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type/Name |
Guarantee Length |
Notes / Exclusions |
Shower Systems and Kits
|
15 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Hoses (2 Years only); O-Rings (5 Years only); Diverters (5 Years only); Cartridges (5 Years only)
|
Brassware
|
15 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Hoses (2 Years only); O-Rings (2 Years only); Diverters (5 Years only); Cartridges (5 Years only); Special Finishes (2 Years only) |
Accessories
|
15 Years*
|
*When registered. Standard Guarantee is 2 Years
|
All Wastes
|
2 Years
|
|
Cabinets / Furniture
|
10 Years*
|
*When registered. Standard Guarantee is 2 Years
Water Ingress Excluded |
Ceramics / Sanitaryware
|
25 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Cistern Fittings and Toilet Seats (both 2 years only) |
Mirrors
|
5 Years*
|
*When registered. Standard Guarantee is 3 Years
|
LED Mirrors
|
5 Years*
|
*When registered. Standard Guarantee is 3 Years
|
LED Cabinets
|
5 Years*
|
*When registered. Standard Guarantee is 3 Years
|
Towel Rails - Chrome
|
5 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Radiator Valves (2 years only) |
Towel Rails - Special Finishes
|
5 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Radiator Valves (2 years only) |
Toilet/WC Frames
|
5 Years*
|
*When registered. Standard Guarantee is 2 Years
|
Sensor Taps
|
5 Years*
|
*When registered. Standard Guarantee is 2 Years
Exclusions: Electrical Parts (2 years only) |
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
KALDEWEI steel enamel
Easy-clean finish (standard finish for washbasins, optional for bathtubs and shower trays/surfaces)
Anti-slip, full anti-slip, KALDEWEI Secure Plus (optional for bathtubs and shower trays/surfaces)
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Name/Type |
Guarantee Length |
Notes/Exclusions |
Showering Showerheads |
1 Year
|
|
Showering Shower Fittings
|
1 Year
|
|
Showering Accessories
|
1 Year
|
|
Power Showers
|
1 Year
|
|
Electric Showers
|
2 Years
|
|
Shower Pumps
|
2 Years*
|
*Some shower pumps eligible for 3 Year Guarantee - please consult product information to clarify
|
Mixer Showers
|
5 Years
|
|
Digital Showers
|
5 Years
|
|
Brassware
|
5 Years
|
|
Wastes
|
1 Year
|
|
Shower Enclosures
|
10 Years*
|
*Some shower enclosures eligible for lifetime guarantee - please consult product information to clarify
|
Shower Trays
|
10 Years
|
|
Shower Bathscreens
|
10 Years
|
|
Wall Panels
|
10 Years
|
|
This guarantee is in addition to your statutory rights and is subject to the following conditions:
The guarantee does not cover:
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Subject to the conditions and exclusions set out below Karndean Design flooring (hereinafter referred to as “The Company”) guarantees that the products listed will not wear out and will be free from any manufacturing defects from the original date of purchase for the periods and in the applications as set out in the table below:
Product |
Manufacturing Standard |
Residential |
Commercial |
Light Industrial |
Palio Core
|
EN ISO 16511
|
20 Years
|
15 Years
|
n/a
|
Palio Rigid
|
EN ISO 16511
|
20 Years
|
n/a
|
n/a
|
Palio LooseLay
|
EN ISO 10582
|
20 Years
|
15 Years
|
15 Years
|
Palio Gluedown
|
EN ISO 10582
|
20 Years
|
10 Years
|
n/a
|
Versilay InstaShield
|
Warranty covers manufacturing faults only
|
The warranty is conditional on the following having been met:
This warranty is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect, your statutory rights. In the event of dispute, English law applies.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
We also advise you to read the Radox Radiators Terms and Conditions found here: Radox Terms and Conditions
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Name/Type |
Warranty Length |
Sanitaryware
|
25 Years
|
Kitchen Sinks
|
10 Years
|
Cistern Internals
|
5 Years
|
Cistern Frames
|
2 Years
|
Toilet/WC Seats
|
2 Years
|
RAKSOLID Products
|
10 Years
|
Taps
|
15 Years
|
Wastes & Bottle Traps
|
1 Year
|
Acrylic Baths
|
25 Years
|
Accessories | 2 Years |
Mirrors | 2 Years |
Cabinets | 2 Years |
Furniture | 2 Years |
Furniture Runners & Hinges | Lifetime Guarantee |
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type/Name |
Guarantee Length |
Steel Radiators
|
5 Years
|
Radiator with Electrical Componentry
|
2 Years
|
Accessories and Valves
|
2 Years
|
Underfloor Heating Cables/Mat Systems
|
12 Years
|
Underfloor Heating Thermostats
|
2 Years
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
To make a claim under the Limited Lifetime Warranty contact the Riobel customer services team on +44 (0) 1952 221 100 or email customerservices@riobel.design
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Name/Type |
Guarantee Length |
Exclusions/Notes |
Shower Valves & Cartridges*
|
10 Years*
|
*Shower cartridges are guaranteed for 10 Years against defects in manufacture
|
Shower Accessories
|
5 Years
|
|
Taps (waste included)
|
10 Years*
|
* Shower Mixer hoses and handsets are covered by 2 Year Guarantee only
|
Traps
|
2 Years
|
|
Wastes
|
2 Years
|
|
Wall Mounted and Freestanding Accessories
|
5 Years
|
|
Fitted Furniture
|
10 Years
|
|
Furniture
|
10 Years
|
|
Bath Panels
|
5 Years*
|
* Roper Rhodes Isocore bath panels are guaranteed for the product's lifetime - terms and conditions apply
|
Cabinets
|
10 Years*
|
* All electrical components within mirrors and cabinets are covered by a 2 Year Guarantee
|
Mirrors
|
10 Years*
|
* All electrical components within mirrors and cabinets are covered by a 2 Year Guarantee
|
Toilet Seats - Thermoset Plastic
|
10 Years
|
|
Toilet Seats - Solid Wood
|
2 Years
|
|
Toilet Seats - MDF
|
10 Years
|
|
Sanitaryware
|
20 Years*
|
* Cistern fittings supplied with sanitary ranges are covered for 5 years
|
Wall Hung Frames
|
5 Years*
|
*The metal frame component only of wall hung WC frames is covered by a 10 year guarantee
|
Concealed Cisterns
|
5 Years
|
|
Shower Seats
|
5 Years
|
|
The length of warranties and guarantees provided for any Sanctuary Bathrooms product is detailed on the relevant product pages, and is provided on a product by product basis. All guarantees are provided with the following terms and conditions, and exceptions:
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Name/Type |
Guarantee Length |
Exclusions/Notes |
Shower Valves & Cartridges*
|
10 Years*
|
*Shower cartridges are guaranteed for 10 Years against defects in manufacture
|
Shower Accessories
|
5 Years
|
|
Taps
|
10 Years*
|
* Shower Mixer hoses and handsets are covered by 2 Year Guarantee only
|
Furniture
|
10 Years
|
|
Bath Panels
|
5 Years*
|
* Tavistock Isocore bath panels are guaranteed for the product's lifetime - terms and conditions apply
|
Cabinets
|
10 Years*
|
* All electrical components within mirrors and cabinets are covered by a 2 Year Guarantee
|
Mirrors
|
10 Years*
|
* All electrical components within mirrors and cabinets are covered by a 2 Year Guarantee
|
Toilet Seats - Thermoset Plastic
|
5 Years
|
|
Toilet Seats - MDF
|
5 Years
|
|
Sanitaryware
|
20 Years*
|
* Cistern fittings supplied with sanitary ranges are covered for 5 years
|
Wall Hung Frames
|
5 Years*
|
*The metal frame component only of wall hung WC frames is covered by a 10 year guarantee
|
Concealed Cisterns
|
5 Years
|
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type/Area |
Guarantee Length |
Exceptions/Notes |
Sanitaryware | 20 Years*
|
*20 Years against manufacturing defects
|
Cistern Fittings
|
5 Years*
|
*5 Years against manufacturing defects
|
Toilet Seats
|
5 Years*
|
*5 Years against manufacturing defects
|
Furniture
|
10 Years*
|
*10 Years against manufacturing defects
|
Taps and Mixers
|
10 Years*
|
*10 Years against manufacturing defects
|
Special Finish Brassware (including Black)
|
12 Months*
|
*12 Months against manufacturing defects
|
Wastes
|
12 Months*
|
*12 Months against manufacturing defects
|
Serviceable Parts for Taps, Showers, Wastes and Mixers
|
12 Months*
|
*12 Months against manufacturing defects *Includes handles, base plates, hoses, o-rings, diverters, fillers, shower hoses and shower handsets
|
Cartridges
|
3 Years*
|
*3 Years against manufacturing defects
|
Accessories
|
10 Years*
|
*10 Years against manufacturing defects
|
Special Finish Accessories (including black finish)
|
12 Months*
|
*12 Months against manufacturing defects
|
Serviceable or Removable Parts for Accessories (e.g. Soap dispenser units, tumblers)
|
12 Months*
|
*12 Months against manufacturing defects
|
Acrylic Baths
|
25 Years*
|
*25 Years against manufacturing defects
|
Freestanding Baths
|
5 Years
|
*5 Years against manufacturing defects
|
Shower Screens
|
Lifetime*
|
*Lifetime against manufacturing defects * Due to the nature of toughened safety glass, should a glass smash occur, under any circumstances, either during or after installation, this occurrence will not be treated as a defect and does not fall within the guarantee. All of The White Space's glass is manufactured to EN 12150 by certificated suppliers.
|
Please note these terms and conditions apply to the UK only:
Exclusions
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type |
Guarantee Length |
Notes / Exclusions |
Sanitaryware
|
Lifetime Guarantee*
|
*Lifetime guarantee against manufacturing defects
|
Toilet Seats & Flush Mechanisms including Fill Valves
|
2 Years*
|
*2 Years on manufacturing defects, 12 months guarantee on working parts
|
Bathroom Furniture
|
5 Years*
|
* 5 Years subject to furniture care and maintenance guidelines
|
Cabinet Finishes & Veneered Furniture
|
5 Years*
|
* 5 Years against manufacturing defects
|
Electrical Products (including illuminated mirrors)
|
2 Years*
|
* 2 Years against manufacturing defects
|
Heated Towel Rails
|
10 Years*
|
* 10 Years against manufacturing defects
|
Dual Fuel & Electric Only Towel Radiators
|
10 Years*
|
* 10 Years against manufacturing defects, 2 Years for Electrical controls and elements against manufacturing defects
|
Baths
|
10 Years*
|
* 10 Years against manufacturing defects.
|
Shower Screens
|
10 Years*
|
* 10 Years against manufacturing defects, with exception to seals and moving parts, which have a 12 month guarantee
|
Shower Trays (Stone Resin)
|
10 Years*
|
* 10 Years against manufacturing defects
|
Shower Tray Wastes
|
12 months*
|
* 12 months against manufacturing defects as these are working parts
|
Concealed Cisterns
|
10 Years*
|
* 10 Years against manufacturing defects, 2 Years on concealed cistern internal mechanisms and fill valves
|
Brassware and Accessories
|
10 Years*
|
*10 Years against manufacturing defects with exception to shower hoses, o-rings, diverters and cartridges, which carry a 2 year guarantee
* 10 Years applies unless otherwise stated differently on product |
Special Finishes on Brassware (all colours except chrome plate)
|
2 Years*
|
* 2 Year warranty against manufacturing defects, subject to care and maintenance guideslines being adhered to
|
The terms of Tissino's guarantee are as follows:
Product Areas
Care and Maintenance
General Terms and Conditions
Tissino are not liable in any way for consequential loss that may be sustained following failure of a Tissino product. Installation of a replacement product is not the responsibility of Tissino Ltd
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Brand/Product Type |
Guarantee Length |
Exclusions/Notes |
Booth & Co Chrome and Nickel Brassware Products
|
15 Years*
|
* 2 Years Parts and labour plus 13 years parts only
|
VADO Chrome Brassware & Stainless Steel Products
|
15 Years*
|
* 2 Years Parts and labour plus 13 years parts only
|
Individual by VADO Brassware
|
15 Years*
|
* 2 Years Parts and labour plus 13 years parts only
|
VADO Sensori SmartTouch and Smart Dial
|
5 Years*
|
* Parts and Labour
|
VADO Identity and i-tech
|
5 Years*
|
* 2 Years Parts and labour plus 3 years parts only
|
Axces by VADO (excluding electric showers)
|
10 Years*
|
* 2 Years Parts and labour plus 8 years parts only
|
Axces by VADO Electric Showers
|
2 Years*
|
* 2 Years Parts and labour
|
Operational Components*
|
5 Years*
|
Includes components such as, but not limited to, thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, o-rings, and seals
|
All Other VADO Products
|
3 Years*
|
*2 Years Parts and Labour, plus 1 year parts only -
*VADO Spare Parts and Shower Hoses are Under A Parts Only Guarantee |
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
All Victoria and Albert Products must be registered for the guarantee. This does not affect your statutory rights. Register Victoria and Albert products
Victoria and Albert Baths guarantee its products to be free of defects in material and workmanship, subject to meeting the terms and conditions specified below:
Product / Use Type |
Guarantee Length |
QuarryCast Products - Residential Usage
|
25 Years
|
QuarryCast Products - Commercial Usage/Business Use
|
8 Years
|
Paint Finish Exterior
|
2 Years
|
Washstands
|
5 Years
|
Taps
|
5 Years
|
Showers
|
5 Years
|
Waste Kits
|
5 Years
|
Special Finish Feet
|
5 Years
|
Bath Accessories
|
5 Years
|
All Victoria and Albert Products must be registered for the guarantee. This does not affect your statutory rights. Register Victoria and Albert products
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Please note the below lengths apply for the UK only and may not be applicable to other countries
Product Type |
Warranty Length |
Notes/Exclusions |
Washbasin
|
5 Years
|
|
Flush Plates
|
2 Years
|
|
Bidets
|
5 Years
|
|
ViClean
|
2 Years
|
|
Toilets
|
5 Years
|
|
Urinals
|
5 Years
|
|
Installation Systems
|
10 Years (Rust) / 2 Years (Other parts)
|
|
Toilet/WC Seats
|
2-10 Years*
|
*Depends on collection/product - please refer to individual product or technical sheet for information
|
Bathtubs
|
10 Years
|
|
Acryl/Quaryl Shower Trays
|
10 Years
|
|
Ceramic Shower Trays
|
5 Years
|
|
Outdoor Whirlpools
|
2-4 Years*
|
* X-Series (2 Years); Comfort Line (3 Years); Premium and Just Silence (4 Years)
|
Indoor Whirlpools
|
2 Years
|
|
Bathroom furniture
|
5 Years
|
|
Mirror Cabinets
|
5 Years
|
|
Ceramic Sinks
|
5 Years
|
|
Kitchen Taps
|
5 Years
|
|
Kitchen Accessories
|
2 Years
|
|
Accessories
|
2 Years
|
|
The folllowing information is detailed by Villeroy and Boch in their Manufacturer warranty and guarantee declaration and is valid from 01.08.2019.
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.
Product Type |
Guarantee Length |
Notes/Exclusions |
Furniture
|
2 Years
|
|
Mirrors
|
2 Years
|
|
Sanitaryware (Basins, Toilets)
|
10 Years
|
|
Toilet Seats
|
2 Years
|
|
V-Care Shower Toilets
|
2 Years
|
|
Aquacare Bidet Function
|
2 Years
|
|
Flush Plates
|
5 Years*
|
*Excludes infrared panels
|
Infrared and Electronic Products
|
2 Years
|
|
Wall Hung Frames and Concealed Cisterns
|
5 Years*
|
*Replacement only for working parts - non-transferable
|
Acrylic Baths |
25 Years
|
|
Bath Panels |
2 Years
|
|
Brassware |
10 Years*
|
*Replacement only for working parts - non-transferable
|
Shower Systems |
5 Years*
|
*Excludes Move Shower System (2 Year Guarantee only)
|
Accessories |
5 Years
|
|
Complementary Parts (waste set, waste covers) |
5 Years
|
|
Please note: The information below is taken from the manufacturer website, brochure or literature and may have been altered slightly to refer to the brand instead of 'we', 'us', or 'our'. This information may also be subject to change, and so we advise you to always check the manufacturer website, brochure, product literature or contact them directly for full warranty information and terms and conditions.